A proven system in use by hundreds of hospitals.


Finance

  • Consolidated Invoices
    Generates enterprise patient invoices for services from all departments (eg Inpatients, Outpatients, Pathology, Radiology, Pharmacy, Theatre, Oncology) and cashiers at any location can accept payments. System also handles other options, such as episode-based invoicing.
    Simplifies invoicing and payment for all parties.

  • Split Charges
    Splits the charges according to the debtors involved (eg patient, government health agency, private health insurance) and bills each debtor directly.
    Faster payments, received directly from each debtor.

  • Correct Data
    Data is electronically captured from clinical and patient administration source systems instead of manually entered. Once in the database, the system performs automatic error checking and prompts users to tidy up billing data prior to lodging claims. All manual data entry is validated to ensure correctness.
    Low claim rejection rates.

  • Fast and Accurate
    Automated processing performs tasks predictably and without variation, eliminating discrepancies due to human error.
    Produce invoices quickly and accurately, to improve cash flow.

  • No Revenue Leakage
    Correctly identifies and bills for ALL chargeable services in the enterprise database. Compare this to a network of different billing systems with manual service entry, where an unknown number of billable services may be routinely missed.
    Collect full revenue entitlement.

  • Debt Recovery
    Automated reminders and monthly statements remind debtors and finance staff of outstanding amounts.
    Reduced aged debts.

  • Make Quick Changes
    With billing rules and workflows separated from compiled vendor code, inhouse staff can quickly implement changes in the billing processes (eg charge calculation and invoice creation) and upload new pricing tables without software upgrades.
    Modify system to quickly implement policy changes.

Technology

  • Enterprise System
    Consolidates multiple billing systems into a single enterprise system.
    Central database eliminates problems due to multiple sources.

  • Web-enabled
    Low maintenance client desktop environment requiring only Windows and a web-browser. With software updates applied at the server end, support costs are reduced.
    Economical to run and support.

  • Secure
    Data transmission is secured with end-to-end encryption through HTTPS and SSL. User access is password protected with optional LDAP integration, and inactive sessions are automatically logged out. Transaction thresholds require supervisor authorisation where the amount exceeds the user's threshold.
    Secured against unauthorised access.

  • Future Proofed
    With inhouse control over system logic and behaviour, the system can continue to fulfil all billing requirements. Built using modern web-based technology, the system is technologically up-to-date.
    Future proofed against obsolescence.

  • Scalable
    Performs equally well on small 200-bed hospitals or large 25K-bed state health departments due to architecture that allows real-time addition of software agents and hardware servers as required.
    Suitable for organisations of any size.

  • Multi-lingual
    Supports multiple languages at the same time using UTF-8 encoding. Users can select their preferred language for workstation display. Adding a new language is as simple as adding a translation table.
    Supports a multicultural user population.

  • Localisation
    Supports system-wide translation of standard terminology into region-specific usage, eg Unit Record Number (URN) in Australia and New Zealand, Patient Identified (PID) in the United Kingdom, Medical Record Number (MRN) in the United States.
    Reduces change management impact and improves user acceptance.

Usability

  • Barcode Scanning
    Barcodes are printed on invoices for quick receipting by cashiers.
    Faster cashier processing.

  • User Friendly
    Familiar and intuitive user interface makes complex functions easy to use. Users can customise screens to suit their roles. Fully documented with downloadable training and reference manuals.
    Easy to train new users.

  • Task Management
    Users are presented with a list of tasks to progress the automated billing process. This list is populated automatically by the system as well as manually by supervisors.
    Billing process is transparent and manageable.

  • Reduced Paperwork
    With information residing in the system, manual paperwork is significantly reduced as automated processing replaces the paper process. Users involved in the billing process are more accountable as the progress is transparent on the system.
    No interruption in processing due to lost paperwork.

  • Notation
    Notes and memos can be entered against records to diarise actions, such as phone calls and emails in the process of debt recovery.
    Facilitates debt recovery auditing and improves internal communication.