Health Authorities

  • US Department of Defense US Department of Defense
    United States Department of Defense selected Datix for use in the Military Health System, one of the largest healthcare systems in the United States, based on its core requirements for a web-based solution and a complete patient safety taxonomy.

  • British Columbia Health Services British Columbia Health Services
    Between 75,000 and 100,000 healthcare providers across British Columbia currently report safety events using the Datix system. The vast majority of reports are submitted within 24 hours of the event, and managers in clinical areas are notified immediately.

  • Calgary Health Region (Alberta Health Services)
    Calgary Health Region, Alberta Health Services The reporting process is now much faster and less complicated. Before Datix, the majority (58.6%) of staff felt it took too long to fill a report with nearly half (48.8%) finding the process too complicated. These figures have improved dramatically, down to 23.9% and 17.4% respectively.

  • Dubai Health Authority Dubai Health Authority
    The Datix system has facilitated the implementation of the risk management Joint Commission International (JCI) requirements and in particular, the international patient safety goals.

  • King Fahad Medical City King Fahad Medical City
    Datix has quadrupled incident reporting almost overnight, vastly accelerated response times and improved communications. Datix is also used to spot trends and problems that may not have been so apparent with the previous more manual reporting system. This provides the ability to alter the risk profile of the organisation.


  • Ottawa Hospital Ottawa Hospital
    Datix links seamlessly to data in finance and HR to create a robust, hospital-wide performance measurement framework. 2,000 doctors are using the software to manage adverse events and complaints.

  • AZ Sint-Lucas
    AZ Sint-Lucas Datix is a strategic business tool giving senior management a clear view of risks to enable proactive action to ensure high quality patient care. Reporting has improved dramatically, rising from 100 to 600+ incidents per year.

  • King Hamad University Hospital
    King Hamad University Hospital KHUH has been delighted with the response from all those involved in incident reporting – the system is easy to learn which has meant all levels of staff are happy to use it. Since the system went live the hospital has reported over 1000 incidents, which is increasing monthly.

  • Nuffield Hospital Group
    Nuffield Hospital Group 30+ group of not-for-profit independent hospitals sees 100% increase in reporting and easier analysis of lessons learnt from incidents and complaints.

  • University College London Hospitals NHS Foundation Trust
    University College London Hospitals NHS Foundation Trust In the first three months of the system being in use, the Trust has noted a 50% fall in the number of serious incidents. Datix has enabled management teams to identify patterns and put in place risk mitigation and learning plans to improve patient care and safety.

  • Barts Health NHS Trust
    Barts Health NHS Trust Big risks effecting the organisation are now clearly visible to senior executives giving them the power to take action and mitigate risks.

  • Salford Royal NHS Foundation Trust
    Salford Royal NHS Foundation Trust Since deploying Datix for incident management, Salford Royal has witnessed a year-on-year increase in the number of incidents reported.

  • Lancashire Care NHS Foundation Trust
    Lancashire Care NHS Foundation Trust Lancashire provides mental health services for 1.4 people across Lancashire, 3500 staff work across 100 sites. Datix provides a panoramic view across the whole Trust, providing speed in reporting adverse incidents and managing those incidents.

  • South Tees Hospitals NHS Foundation Trust
    South Tees Hospitals NHS Foundation Trust The costs for each action is recorded allowing the total amount of investment required to mitigate risk to be calculated, which is a major benefit for budgeting purposes.

  • University Hospital of North Staffordshire NHS Trust
    University Hospital of North Staffordshire NHS Trust Datix central system helps this trauma centre to identify trends from incidents and take preventative measures. Report monthly on the Corporate Risk Register for senior management to easily view risks and actions.

  • Norfolk and Norwich University Hospitals Trust
    Norfolk and Norwich University Hospitals Trust Since starting to use Datix, NNUH has seen an increase in both the number of incidents reported and the speed at which they are handled. The user-friendliness and immediacy of the system have resulted in speedy acceptance and adoption of the technology.

  • Ipswich Hospital NHS Trust
    Ipswich Hospital NHS Trust Information is centralised and protects patient data confidentiality. Senior staff see only the complaints that relate to them and managers capture the bigger picture.

  • Whittington Hospital NHS Trust
    Whittington Hospital NHS Trust Whittington Health is using Datix to drive continuous improvement in patient safety across acute and community care services including GP surgeries.